Buy with confidence30-day money back guarantee
We understand that you may wish to return a product which you have purchased from us or a retailer. To assist you in the returns process, we have set out our warranty & returns policy.
1. Returns Process
Please follow the below steps to ensure a smooth experience with your product return.
1.1. Email customer service at your retailer with the full description of the issue/s that you’re experiencing and allow us the opportunity to resolve your issue/s through our support process.
1.2. If your issue/s can’t be resolved, use the form found here to contact us, in your email include requesting a product replacement and provide your order number, name, contact number, quantity and the reason for replacement.
1.3. If you are sending a product back to your retailer/us, we recommend sending it back by registered post with a tracking number. Products returned are sent at your own cost and risk. All products being returned should match the conditions outlined in the policy and please include all supplied packaging with the product/s being returned.
1.4. Once retailer receives the product and verifies the issue/s you described, retailer will:
(a) If retailer deems the product to be faulty, the product will be replaced or your purchase refunded. Shipping charges for the replacement product sent to you will be covered by retailer.
(b) If retailer deems the product not to be faulty, we will attempt to resolve the issue/s and the product will be returned to you and shipping charges for the replacement sent to you will be covered by you.
1.5. If a refund is to be paid back to you and you purchased your product directly from the website, it will be processed as a refund on the credit card or account which was used to purchase. If you purchased the Product from a retailer, your refund will need to be processed by them. The refund amount will be based on the advertised price that you paid for the faulty Product at the time of purchase, not including transaction fees, exchange fees or any other costs.
1.6. If you fail to obtain written authorisation from retailer to return a product prior to sending it back, retailer may not process your request. The product will be returned to you and the freight and handling charges (to you) will be covered by you.
1.7. Please note that returns will only be accepted if the request meets all necessary criteria as requested and disclosed to retailers customer service and complies with our Returns Policy.
2. 30 Day Money Back Guarantee
1.1. If you’re not satisfied with your product within 30 days of receiving the product, we are able to provide you with a refund of the products value once it has been received and inspected by us. This may be subject to Return Fees in some cases, as described in the below return fees section.
1.2. You must contact the retailer to request a refund within 30 days of your purchase including your order number, reason for return and car model/VIN.
1.3. We do ask that you cover the shipping cost to our closest return centre for inspection. If determined the product to be faulty and you request a replacement, the shipping and handling charges for the replacement product sent to you will be covered by retailer.
1.4. Returned products must first be inspected to determine whether the unit is in saleable condition prior to any refunds being processed. The determination of the return fees is entirely at our discretion. Any applicable return Fees will be subtracted from the refund amount.
3. Return Fees
To cover the cost of providing returns and replacements and due to the nature of the product, we may charge you a fee in certain circumstances:
|Saleable or faulty||No fee||Product and all components are in good condition and fit to be resold or we determine the unit to be faulty.|
|Not saleable||No refund. 50% discount on a new product.||Product and all components are provided with some wear and tear, not fit to be resold.|
We got your back - 12 month warranty
For consumers who are covered by consumer protection laws or regulations in their country of purchase or, if different, their country of residence, the benefits conferred by this warranty are in addition to all rights and remedies conveyed by such consumer protection laws and regulations. Some countries, states and provinces do not allow the exclusion or limitation of incidental or consequential damages or allow limitations on how long an implied warranty or condition may last, so the limitations or exclusions described below may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary by country, state or province.
This warranty is provided by Eftermontering I Karlstad AB or authorized resellers (“retailer”) to purchasers of re-STREAM hardware (“you”) . Hardware devices provided by retailer (“hardware”) are warranted to be free from defects in materials or workmanship under normal use (a) for new hardware, one (1) year from the date of purchase by the original end user purchaser, and (b) for refurbished hardware, ninety (90) days after the date the refurbished hardware is shipped by retailer to you or the remainder of the new hardware warranty period, whichever is longer (as applicable, the “warranty period”). Within the Warranty Period, retailer will, at its sole option, and as retailers sole liability and your exclusive remedy, (a) repair the hardware with new or refurbished parts, (b) replace the hardware with reasonably available equivalent new or refurbished hardware, or (c) refund the actual purchase price of the hardware less any rebates and discounts. Such repairs or replacement will be made at no charge to you for parts or labor, provided that you shall be responsible for the shipping and handling costs for your returns as described below. All hardware and parts that are replaced become the property of retailer.
This warranty does not guarantee any continued availability of any third party’s service on which the Hardware’s use or operation may depend.
To the extent not prohibited by applicable law, all implied warranties and conditions of merchant ability, satisfactory quality or fitness for a particular purpose are limited to the duration of the warranty period. All other express or implied conditions, representations and warranties, including but not limited to any implied warranties of title or non-infringement, are disclaimed.
To the extent not prohibited by applicable law, in no event will retailer be liable for any lost or damaged data (including, without limitation, any data erased by retailer in connection with the repair or replacement of hardware), lost revenue or profit, loss of the ability to use any third party products, software or services, damage to the vehicle to which you connect the hardware, or for special, indirect, consequential, incidental or punitive damages, regardless of the theory of liability (including negligence), arising out of or related to the use of or inability to use the hardware, software or any services provided in respect of such hardware, software or service, even if retailer has been advised of the possibility of such damages. Retailer does not guarantee that vehicle error detection will be accurate or error-free and you should always obtain professional assistance from a vehicle specialist for regular service, as well as for diagnosis of any problems with your vehicle, and to make timely and appropriate repairs. To the extent not prohibited by applicable law, in no event will retailers liability exceed the amount paid by you for the hardware. if you live in the European union, references in this section to “special, indirect, consequential or incidental losses” shall mean any losses which (I) were not reasonably foreseeable by both parties, and/or (II) were known to you but not to retailer and/or (III) were reasonably foreseeable by both parties but could have been prevented by you, including without limitation losses caused by viruses, trojans or other malicious programs, or loss of or damage to your data. The foregoing limitations will apply even if any warranty or remedy provided under this warranty fails of its essential purpose.
Some states do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of incidental or consequential damages, so the above limitations and exclusions may not apply to you.
No retailer employee, agent or reseller is authorized to make any verbal or written modification, extension or addition to this warranty, and retailer expressly disclaims any such change to this warranty. If any portion of this warranty is found to be void or unenforceable, its remaining provisions shall remain in full force and effect.
HOW TO SUBMIT A WARRANTY CLAIM
To obtain warranty service, contact your retailer and you will be provided instructions on submitting your claim. You will be responsible for securely packaging the Hardware and including the requested information, such as account verification information. You are also responsible for all shipping and handling charges, in addition to any applicable customs duties, VAT or other associated taxes or charges when returning the Hardware. Hardware for which retailer cannot reproduce the claimed defect or for which your purchase cannot be verified will be rejected.
Defective hardware covered by this warranty will be repaired or replaced and returned to you without charge or if elected by retailer, the purchase price will be refunded to you. Retailer does not ship replacement hardware to locations outside the country in which the original hardware was purchased. Repairs or replacements not covered by this warranty will be subject to charge at retailers then-current rates.